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Shipping Policy

Delivering to over 150+ countries worldwide, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts - Processing Time & Shipping Time:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and designated shipping company process the orders, which takes an additional 3–5 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Standard Delivery usually takes about 5-15 business days as stated in our FAQ. Shipping may take up to 3-4 weeks for some countries. Most orders to first world countries are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 5 and 15 days to arrive at their destination but can take longer from time to time, depending on the country and shipping delays which are out of our control. Please allow up to 3-7 business days for your tracking information to become active and updated.
  • Standard Shipping (Free) Vs. Priority Insured Shipping: We have two shipping options, a free option and a paid option of £2.99 USD. The difference between the two shipping options is that, if the customer decides to choose the Priority shipping option, their order will be pushed to the front of the order queue. We receive 100's of orders a day and they are all placed in a queue, with customers paying for Priority Insured Shipping, we place their order at the top of the queue (#1) and thus, will ship their order before anyone else's in the order queue. Instead of taking the usual 3-5 days (free shipping option) for your order to be dispatched, your order will be shipped in 1-2 days as it is in the front of the queue. With the paid shipping option, you will receive your order much quicker compared to the Free shipping option, due to earlier dispatch. Delivery time after dispatch remains the same.
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