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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@littlehamster.store

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, Spain & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. What are the shipping times for your products?

We take 3-5 business days to process your order and then another 5-15 business days to deliver it to you. This mainly depends on your location, you may receive your order earlier. The waiting period is due to huge demand for our products.

Please allow an extra 10 days during busy periods (e.g. Christmas, New Year..). We appreciate your patience! If you haven't received your order in this time frame (3-4 weeks), please contact us at support@littlehamster.store and the support team will help you out.

Q. Do you provide tracking information? / My tracking number is not working.

Yes, we provide a tracking number for every order that is dispatched. You will receive an email once your order is shipped that will contain your tracking information. Some delivery services require up to 7 business days for your tracking number to appear, this may be the reason why your tracking number is not working yet.

Please allow up to 3-7 business days for your tracking information to become active and updated. If your tracking number is not working after 7 business days, please contact us immediately.

Q. I have not received my order yet. What is taking so long?

We apologize for the delay. Sometimes International Shipping can take longer due to customs clearance. Please also understand your order is processed immediately after the order has been placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. We have inventory storage in US, China and Spain. Our worldwide free shipping generally takes around 5-15 business days from the shipment date. Time frame may vary depending on which country the package is being delivered to since it may be international shipping from our storage.

Please check with the carrier and the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one) Or contact us at support@littlehamster.store and we will be more than happy to update you on the progress of your order and estimated delivery date.

Q. The product I ordered is a different color to the picture on the site? 

It is important to remember that due to the plethora of differences in monitor hue and saturation settings, it is almost impossible for the same picture to look identical on two different monitors/screens. This is why there may be a slight difference in color to your item and the picture on our website. 

If the difference in color is more than just gradiation, please contact us and we will happily arrange an appropriate solution depending on the issue.

Q. Is shipping really FREE?

A. Yes, we offer a free Standard Shipping for all our customers.

Q. Where is you company located?

A. We have an office in the beautiful country: India; Supply warehouses in: USA; High-Quality vendor contacts in: China

Q. Why am I being charged in GBP? / Currency conversion.

Our store's currency is GBP. All transactions are finalized in GBP.

We utilize a currency converter tool to estimate how much your charge could be. The prices of our products will be automatically converted to your local currency. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the GBP amount but the currency conversion rate may be different.

Unfortunately, we have no control over this as we settle all of our final payments in GBP.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@littlehamster.store

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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